Privacy Policy for Tripo Alpha

Effective Date: 1st January,2025

Welcome to Tripo Alpha ("we," "our," or "us"), a ride-booking app operated under ALPHA OMEGA CAR RENTAL - FZCO in the United Arab Emirates. This Privacy Policy outlines the detailed practices we follow in collecting, using, sharing, and protecting your personal data. It is structured to comply with UAE data protection laws and global privacy standards. By using our app, website, or services, you agree to the practices described here.

Information We Collect

    We gather various types of information to enhance the functionality and security of our services, tailored to your preferences. The details of our data collection include:

    Information You Provide to Us

  • Account Creation : Name, email address, mobile number, profile picture, and password.
  • Payment Details : Credit or debit card information, billing address, and transaction history.
  • Feedback and Support : Any data submitted via customer support channels, surveys, or feedback forms.

    • Information We Collect Automatically

  • Location Data : GPS and network-based location data for optimal service delivery, like ride matching and route planning.
  • Device Details : Device model, operating system, unique identifiers, and browser type.
  • Usage Metrics : App activity, screen interactions, feature usage statistics, and click-stream data.
  • Transaction Records : Details of bookings, payments, and receipts.

    • Information From Third Parties

  • Partner Platforms : Data from third-party services used to sign in (e.g., Google, Apple).
  • Service Providers : Payment gateways, identity verification systems, and analytics tools.
  • Public Sources : Aggregated public data to enhance security and fraud detection.

How We Use Your Information

    The information collected serves the following purposes:

    Service Delivery

  • Facilitate ride-booking, payment processing, and trip monitoring.
  • Provide customer support and respond to queries.

    • Personalization

  • Customize user experience, including tailored recommendations and promotions.
  • Analyze usage patterns to enhance app design and functionality.

    • Safety and Security

  • Verify user and driver identities.
  • Monitor platform activities for fraud prevention and compliance.

    • Legal Compliance

  • Meet regulatory requirements under UAE laws.
  • Cooperate with legal requests and investigations.

Information Sharing and Disclosure

    With Drivers

  • Share ride-related information, such as passenger name, location, and contact details.

    • With Service Providers

  • Collaborate with entities like payment processors, customer support teams, and cloud hosting services to operate our platform.

    • Business Transfers

  • In case of mergers, acquisitions, or restructuring, your data may be transferred to involved entities.

    • Legal Obligations

  • Respond to legal processes or enforceable governmental requests.
  • Protect our users and uphold contractual commitments.

Your Privacy Choices and Rights

    Transparency and Access

  • Access a copy of your personal data stored with us via the app’s account settings.

    • Correction of Data

  • Modify or update inaccurate or incomplete information.

    • Data Portability

  • Export your data in a structured, electronic format upon request.

    • Withdrawal of Consent

  • Opt out of promotional communications or revoke permissions granted for data processing.

    • Data Deletion

  • Request the erasure of your data, subject to regulatory obligations.

Data Retention Policy

    We retain data for the duration necessary to fulfill the services or meet legal requirements. For example:

  • Ride details are maintained for accounting and legal purposes.
  • User profiles are kept active unless deactivated or deleted upon request.

Security Measures

    We employ state-of-the-art encryption, secure servers, and robust access controls to protect your data. Regular audits and system updates ensure data integrity. While we strive for complete security, no system can be entirely foolproof. Notify us immediately at info@tripoapp.com for security concerns.

Use of Cookies and Tracking Technologies

    Cookies and related technologies are utilized to:

  • Maintain user sessions and preferences.
  • Enhance performance metrics and optimize resource allocation.
  • Deliver personalized advertisements across web and social platforms.

    • You can adjust cookie settings via your browser preferences.

Cross-Border Data Transfers

    User data may be transferred internationally to data centers and service providers. All transfers comply with UAE and international privacy regulations to ensure your data remains protected.

Children’s Privacy

    Our services are not directed toward children under 13 years old. We do not knowingly collect information from children. Parents or guardians may contact us to request deletion of any such data.

Third-Party Services and Integrations

    Our app may integrate with third-party platforms or services. We do not control their privacy practices and recommend reviewing their policies. Examples include:

  • Payment gateways like Stripe or PayPal.
  • Mapping services like Google Maps.
  • Marketing partners delivering targeted ads.

Changes to This Policy

    We may revise this policy periodically to reflect evolving business practices or legal requirements. Changes will be announced via app notifications or email. Continuing to use our services constitutes acceptance of the updated terms.

Contact Us

    For questions, concerns, or requests regarding this Privacy Policy, please reach out to:

    Email : tripoapp@gmail.com

    Company Name : ALPHA OMEGA CAR RENTAL - FZCO

    Address : Dubai Silicon Oasis

    Website : https://tripoapp.com

    Thank you for choosing Tripo Alpha. Your privacy and trust are our top priorities.